Refund Policy

What Is Covered

We will replace items that meet the following criteria:

• Manufacturing defects — stitching faults, fabric tears, zip/button defects, or other quality issues present on arrival.
• Wrong dispatch — incorrect size, colour, or product sent compared to your confirmed order.
• Damaged on arrival — item clearly damaged before use, supported by photo or video evidence.

Items must be unused, unworn, unwashed, and in original condition with tags attached where applicable.

What Is NOT Covered

• Size exchanges — please use our size chart before ordering.
• Change of mind after delivery.
• Items washed, worn, altered, or damaged after delivery.
• Requests made more than 14 days after delivery.
• Minor colour variations between product photos and actual goods.

How to Request a Replacement

1. Contact us on WhatsApp within 14 days of receiving your order. Include your Order ID.
2. Send clear photos or a short video showing the defect, damage, or wrong item received.
3. Our team will review your claim. If approved, we arrange courier pickup or provide return instructions at no cost to you.
4. Once we receive and verify the returned item, a replacement is dispatched to your address.

Refunds

We operate on a replacement-only policy. Cash refunds, bank transfers, and store credit are not offered. If a replacement cannot be fulfilled due to stock availability, we will work with you to find a fair resolution on a case-by-case basis.

At the Time of Delivery

If the outer packaging is clearly damaged or the seal is broken, please do not accept the parcel. Contact us immediately on WhatsApp with photos. Perishable or used items are not valid for replacement.

Shipping & Delivery

For delivery timelines, charges, and processing details, see our Shipping Policy.

Contact

For replacement requests or questions about this policy, contact us on WhatsApp. Include your Order ID in every message so we can assist you faster.