Privacy Policy
Last updated: September 2026
This Privacy Policy describes how CMT Hub ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, place an order, or communicate with us (collectively, the "Services"). By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the "Last updated" date.
Information We Collect
The information we collect depends on how you interact with us:
- Contact & order details — name, mobile number, WhatsApp number (if different), full delivery address, city, and order selections (size, colours, quantity).
- Order & support communications — messages you send us on WhatsApp or through our contact channels, including your Order ID and any photos or details you share for replacements.
- Usage & device data — browser type, IP address, pages visited, and how you interact with our site, collected via cookies and similar technologies.
- Marketing attribution — UTM parameters and advertising identifiers (e.g. Meta fbp/fbc, TikTok ttclid) when you arrive from an ad campaign.
We do not require you to create an account. We do not collect passwords or payment card details — all orders are Cash on Delivery.
How We Use Your Information
- Process, confirm, and deliver your orders.
- Send WhatsApp order confirmations and status updates.
- Arrange courier delivery and handle replacements or support requests.
- Improve our website, products, and customer experience.
- Measure advertising performance and prevent fraudulent or duplicate orders.
- Comply with legal obligations and enforce our terms and policies.
Cookies & Tracking
Our website uses cookies, pixels, and similar technologies from platforms such as Meta (Facebook), TikTok, and Snapchat to understand site usage and measure ad campaigns. You can control cookies through your browser settings, though disabling them may affect some site functionality.
How We Share Information
We may share your information with:
- Courier partners — name, phone number, and address to deliver your order.
- Service providers — hosting, database, WhatsApp Business API, and analytics tools that help us operate the business.
- Advertising platforms — hashed or anonymised data for ad measurement, where applicable.
- Legal authorities — when required by law or to protect our rights and customers.
We do not sell your personal information to third parties for their own marketing purposes.
Data Retention & Security
Order records are retained for as long as needed to fulfil orders, handle support and replacements, and meet legal requirements. We use reasonable technical and organisational measures to protect your data, but no method of transmission over the internet is 100% secure.
Children's Privacy
Our Services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us on WhatsApp. Order-related messages sent via WhatsApp for confirmation are part of fulfilling your purchase and are not marketing messages.
Contact
For privacy-related questions, reach us via our Contact page or WhatsApp. Please include your Order ID if your query relates to a specific order.